Refund and Returns Policy

Last Updated: Oct, 2026

Thank you for shopping at Primria. We strive to ensure you are completely satisfied with your purchase.

We gladly accept returns, exchanges, and cancellations under the following conditions:

1. Returns & Exchanges

Timeframe:

  • Contact: You must contact us within 14 days of delivery to initiate a return or exchange.

  • Shipment: Items must be shipped back to us within 30 days of delivery.

  • Tracking: Returns must be sent with a valid tracking number to ensure the item reaches us safely.

Condition:
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and in its original packaging.

2. Cancellations

We accept order cancellations if requested within 24 hours of purchase. Please note that if the order has already been processed or shipped, we may not be able to cancel it.

3. Non-Returnable Items

Because of the nature of these items, we cannot accept returns for the following, unless they arrive damaged or defective:

  • Custom or personalized orders

  • Items on sale

  • Worn items

4. Return Shipping & Costs

  • Buyer Responsibility: Buyers are responsible for all return shipping costs.

  • Loss in Value: If the item is not returned in its original condition (e.g., damaged, missing parts, or worn), the buyer is responsible for any loss in value. This amount will be deducted from the final refund amount.

5. Refunds & Store Credit

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: Refunds will be processed to the original method of payment.

  • Store Credit: In some cases, store credit may be offered instead of a payment refund.

  • Fees: Depending on your payment provider’s fee schedule, you may incur fees to refund a charge.

How to Start a Return

  1. Contact Us: Email us at info@primria.com within 14 days of delivery.

  2. Ship the Item: Once approved, ship the item to the address provided by our support team.

  3. Provide Tracking: Please reply to our email with the tracking number so we can monitor the return.

If you have any questions regarding our policy, please contact us at info@primria.com .