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Refunds and Exchanges
I GLADLY ACCEPT RETURNS*, EXCHANGES, AND CANCELLATIONS
Just contact me within: 14 days of delivery
Ship returns back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
THE FOLLOWING ITEMS CAN’T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– Custom or personalized orders
– Items on sale
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
* Store credit may be offered in some cases, instead of payment refund
QUESTIONS ABOUT YOUR ORDER?
Please contact me if you have any problems with your order.
Additional Policies and FAQs
I will only use your shipping and billing address, and contact information
– To communicate with you about your order
– To fulfill your order
– For legal reasons (like paying taxes)
Custom fitting is part of our service, free of charge. Please contact us if you have a larger / smaller wrist, we are happy to make it fit well.
Contact us for lower price in multiple orders
CUSTOM AND PERSONALIZED ORDERS
Contact us if you have any special requests, we will try to make it happen
Repair is always free of charge; we will supply defective parts/services within 3-year warranty.
RETURN AND REFUND
Your satisfaction is my absolute goal. If you are unhappy with your item(s), I am more than happy to give you refunds or exchanges for other item(s). (Shipping fee is not refundable. Only unused items are eligible for return. Items must be returned exactly in the same condition they were received.)
You may receive a full/partial refund in the original form of payment for the items listed below:
Items that are returned unworn and within the item’s return policy period.
> 100% of item’s purchase price
Defective items that are returned opened/worn and beyond repair within return policy period.
> 50% of item’s purchase price
Items received in the following condition may be subject to a partial refund or rejection: Items not in original condition, damaged, no retail box, missing accessories User made physical damage, beyond return policy period.
> Maximum 40% of item’s purchase
All our packages are well packed with moisture-proof padded bubble envelope with hard cardboard box inside, ensure security during shipping.
WARRANTY & REPAIR
All PRIMRIA Products has a limited warranty that covers defects or wear for 3 years after the original purchase date. We will repair or refurbish your product for free. However, this does not cover any abuse you might put your straps through on your own. The warranty does not cover water damage, scratches, or theft. Proof of purchase is required for all warranty claims and service requests.
Return Postage is paid by client, we will cover the re-send postage once the products is received – Please contact Customer Support to schedule