Contact
Feel free to contact us at your convenience and we’ll be happy to get in touch with you.
Have any question on your order, our products, or any feedback? You can slide into our DMs on Instagram, message us, or drop us an email and we will get back to you as soon as we can! Email: primria@gmail.com
Warranty & Repair
All PRIMRIA Products has a limited warranty that covers defects or wear for 3 years after the original purchase date. We will repair or refurbish your product for free. However, this does not cover any abuse you might put your straps through on your own. The warranty does not cover water damage, scratches, or theft. Proof of purchase is required for all warranty claims and service requests.
Return Postage is paid by client, we will cover the re-send postage once the products is received – Please contact Customer Support to schedule.
Return and Refund
Your satisfaction is my absolute goal. If you are unhappy with your item(s), I am more than happy to give you refunds or exchanges for other item(s). (Shipping fee is not refundable. Only unused items are eligible for return. Items must be returned exactly in the same condition they were received.)
Mailing and Office Address
PO BOX 499
MA ON SHAN POST OFFICE, NT
HONG KONG